2006 Convention - Myrtle Beach
We can tell you all day how wonderful our franchise is, yet you'd probably like to hear about the experience directly from our franchise owners. Here are just a few franchisee referrals from our Surface Specialists franchise owners.
Surface Specialists of Charleston
"I didn't have a construction background, formal business skills, or anything that related to this industry but it has been working for me. Within the first month of being in business I was showing a profit!"
Surface Specialists® of Charleston, SC
Surface Specialists of Arrowhead Country - Wrenshall, MN
"Owning a Surface Specialists franchise has been a fantastic career choice and a great way to make a living. I first started in the bathtub repair business with a different company at age 18. 4 years later I was introduced to Surface Specialists and I was extremely surprised by not only how much more there was to offer here, but also by how much higher quality there was to the materials, processes, and scope of work that Surface Specialists offers.
I bought my franchise just before my 23rd birthday using a little cash from a car I sold, most of my savings, a loan from my parents, and a bank loan my father co- signed! Was I nervous? Oh yes!
But I hit the ground running and every minute I wasn't doing a job I was hitting up every hotel, motel, plumber, contractor, plumbing supply distributer, realtor, and apartment complex I could find in a 150 mile plus radius. For awhile I'd even walk door to door next to the house I just did a repair in to drop off flyers!
The work slowly came in and my business steadily grew more each year. There is a lot of opportunities in this business and you really can grow in many ways if you work it. I now have several employees and we continue to grow.
While we are not the only "tub business" in my area nor are we the cheapest, nobody beats our quality, professionalism, and the amount of different services offered. We have built an awesome reputation and now continually hear from new customers: "We checked all around and everyone we talked to ALL said 'call Surface Specialists, don't even bother with anyone else!'" And that is why we are here to stay while we wave goodbye to the other fly by night businesses!
If someone is looking for a quick buck above all, this isn't the business for you. If however, you want a great career, can offer quality work, care about your customers and are an easy to get along with person, this business certainly has plenty to offer for both career as well as personal growth.
As a Surface Specialists franchise owner, I've been extremely pleased with the support end of the business. The Systems office has always been easy to reach, easy to talk to, and ready to help at all times. I've never felt in the dark about anything and have always felt them to be open to any discussion.
Last, I want to mention that over the years I have really enjoyed the relationships I have built with the other franchise members. At the start I'd talk to others often just to get tips and insights into new ideas and everyone was always more than willing to help out. We are an entire community with decades of experience willing to share with one another. I now consider many of the other franchises much more than just friends, I consider most to be family and I've heard many of the others say the same thing."
Surface Specialists of Arrowhead Country - Wrenshall, Minnesota.
Surface Specialists of Myrtle Beach
"Obviously, our background in the construction /remodeling business was a plus for us, but we still had no experience with any of the diverse services that Surface Specialists® offers. In contrast to the remodeling business which can drag on for months with each job. We were drawn to the structure of this business, in that you can satisfy a customer in a very short time, "be the hero" then move on to help your next customer."
Boyce & Carol Cole
Surface Specialists® of Myrtle Beach, SC
Surface Specialists of New Auburn, WI
"In 1999 Larry was approached by a Surface Specialist franchise owner about a job opportunity. He was looking for a full time employee. We had not heard of bathtub repair or refinishing in our little world so we thought he was crazy. “How many bathtubs could possibly need repair?” It was the beginning of our awesome adventure. Larry worked with Lenny for a year or so and when Lenny said he was selling out to retire we jumped on it. The first year was a learning experience for sure. We went from getting a weekly paycheck doing jobs that someone scheduled for us, to receiving all the calls and making all the decisions ourselves including the invoicing etc.
We knew we were more than a 9-5 worker bee for someone else so it fit right in our lives. Larry does the scheduling, the repairing and all the phone work. The only background he had was painting farm machinery out of high school. I do all the office work-taxes, accounts receivables/ accounts payable at night after my day job which is 30 years of bookkeeping/banking that helped me fit into my role in the company. Larry is such an honest inviting personality that people relate to him on the phone and in person. I feel that was 95% of our success. You have to be willing to put forth the effort to get the reward. It has changed our lives completely for the better. People are so happy to see Larry’s little Surface Specialists truck pull up to fix their problem! The Surface Specialist family is amazing and always there to lend advice on procedures, office skills or whatever you we may need."
Larry and Vickie Tweed
Surface Specialists LVT, Inc New Auburn, WI
Surface Specialists of South Central Minnesota
"There have been some ups and downs in getting going, but it has gone very well for us, and the guidance has always been available and continually gets better as the Surface Specialists® System has grown. Surface Specialists® is a very well respected service in this industry and is always striving to improve our methods, and keep up with the latest and best ways of doing our jobs."
Bob & Marsha Murphy
Surface Specialists® of South Central Minnesota, Inc.
Retired in 2018 after 25 years as a franchisee
Surface Specialists of Charlotte
"After 20 years in the Information Technology / Project Management Field, I began to look at purchasing a business of my own. After months of due diligence, I decided on purchasing a Surface Specialists Franchise even though it was completely different than what I had previously done. It was a lot of work, but with the close guidance and recipe for business success of the Franchisor, the business selection has definitely been a great decision for my Wife and Myself. The Surface Specialists Systems, Inc team provides great, continual support when needed and they are always looking for new products and services that we can provide. The opportunities to grow my business have always been there."
Ray & Linda Piedt
Surface Specialists of Charlotte
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Franchise Business Review independently polls franchisees and basis their awards on these results and other factors to determine overall Franchisee Satisfaction
2016: #7 Home Improvement Services
2015: #10 Home Improvement Services
2014: Ranked #10 in Home Improvement
2013: Ranked #28 in Top 100 Franchises for Veterans
2013: Ranked #8 in Under 50 Units Class
2012: Ranked #10 in Under 50 Units
2011: Ranked #7 in Under 50 Units Class
2009: Ranked #9 in Under 50 Units Class
2008: Ranked #10 in Under 50 Units Class
2006: Ranked #35 in all Units Surveyed
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